Dispatcher

Qualifications
•
High school diploma or GED required
•
Proficient computer skills in Microsoft applications and aptitude to learn internal systems
•
Solid analytical and problem solving abilities
•
Detail oriented with an ability to positively influence others across multiple groups
•
An ability to work independently relying on experience and judgement to plan and accomplish tasks
•
Excellent oral and written communication skills
Responsibilities
•
Dispatchers assure all pick-ups and deliveries to both internal and external customers are accomplished in a timely manner
•
Dispatch and coordinate orders with Couriers and GDS Service Partners and vendors to ensure both retrieval and delivery of shipments
22 more items
Benefits
•
Pay: $23 – $25 per hour
•
We offer competitive pay, paid vacation and sick time, 401(k) match, multiple health plans, and much more
Responsibilities
•
Dispatchers assure all pick-ups and deliveries to both internal and external customers are accomplished in a timely manner
•
Dispatch and coordinate orders with Couriers and GDS Service Partners and vendors to ensure both retrieval and delivery of shipments
•
Proactively communicate with customer service and operations to resolve issues that may arise with a driver’s work assignment
•
Understand customer requirements on each order, and ensure dispatch aligns with customer requirements
•
Make same day load acceptance decisions based on current driver capacity in a market
•
Assign drivers to jobs as required and according to priority guidelines
•
Develop business and direct availability and allocation of materials and finished products
•
Schedule customer delivery appointments, loading appointments and general customer service
•
Communicate with outside carrier companies and company drivers on daily direction, schedules
•
Maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to a logistics activity
•
Develop an understanding of customers’ needs and take actions to ensure that such needs are met
•
Communicate and explain proposed logistical solutions to customers, management or other interested parties
•
Provide team activities by establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources
•
Assesses ready time, pick-up location, routing, commitment time, delivery location, routing and any specific pick-up/delivery
•
Check both next day pick-up clip and next day delivery clip
•
Collect all equipment from couriers and ensure no packages are left in company vans
•
Notify operations of all domestic and international air waybills
•
Ensure all manifests have been received and file dispatch tickets/faxes
•
Evening dispatcher needs to send an email to the next morning dispatcher for any special pick up, delivery or special instructions
•
Ensure the dispatch office and working area is clean and organized
•
Ensure warehouse doors are locked before shift ends
•
Constant communication with the dispatch team on any delays or issues with assigned jobs
•
Place energy and efforts in rendering customer satisfaction
•
Assist co-workers; turn over any incomplete work requiring follow up prior to shift’s end to other supervisors